Some products for which a return inquiry is initially placed are actually determined to not be defective, but are being used or configured in an incorrect manner.  We will do our best to pre-determine this for you. 

Sales and Returns (RMA)
Unlike other E-commerce sites, all sales are NOT final.  You may return an order (the entire order, or specific products from an order) with 14 days from the invoice date for a full refund LESS your shipping costs with no questions asked.  There will be no additional handling charges, or return charges.  All products must be in their original packaging and be otherwise "complete" and undamaged.  Products returned without their originally packaging MAY be assessed a return charge if such lack of packaging deems the product un-sellable.  You MUST obtain a return number prior to shipping any product back to us.  We will not accept product back for refund (or credit) after 14 days, except if the product needs servicing (such as warranty).